Refund policy

01General provisions

This policy defines the procedure for refunding online payments made through the “SUITS ALIBI” law firm and forms an integral part of the public offer.

02When a refund is possible

The lawyer decides on a refund taking into account the status of the service.

• If the service was not provided or was only partly provided;
• if the payment was made in a wrong amount or with wrong details;
• by mutual agreement with the lawyer.

03How to request a refund

Contact the lawyer, stating the payer’s first and last name and the payment date (via the contact page or directly). The lawyer carries out the refund in the Firm’s management panel.

04Terms

• A refund request is accepted within 7 days after the payment.
• For Uzcard and Humo cards, a payment can be refunded only within the calendar month in which it was made. After that, a refund may be technically restricted, in which case another method is agreed with the lawyer.
• Funds are returned to the card used for payment; the time to appear on the card depends on the bank (usually a few business days).

05Refund amount

The refund amount does not exceed the payment amount. The rules of the payment system and the bank may affect the refund mechanism.

06Refund status

Once the refund is completed, the personal payment page shows the payment status as “Refunded”.

07Questions

For refund questions, please use the contact page. If money has been debited from your card but the payment was not confirmed, also write to the lawyer — the payment will be checked.